Sandwich Board Signs Are Dangerous!

The Costs of Sandwich Board Advertising Signs


  1. Are wooden sandwich board signs dangerous? Are they safe when placed according to city code?
  2. Who pays if there’s an accident between a pedestrian and a sign? How much liability insurance is required of sign owners? How much liability insurance is apportioned to pedestrian accidents within the city budget?
  3. What is the cost/benefit to merchants? citizens? tourists?
    What is the risk/benefit to merchants? citizens? tourists?


Submit your answers below:

Accident report: Sandwich Board Sign Injures Pedestrians on Downtown Prescott Street, October 14 2016

Deceased was walking along Whiskey Way on a nominal weather day using her mobility cane. A careless runner pushed through a crowd of children leaving their school. Several people bumped into each other, with a few falling down.


Deceased attempted to step aside while untangling her cane from a sandwich board advertising sign. Such open wooden frame barriers are positioned approximately every 10 feet. Other pedestrians were also injured as signs broke apart or flattened on the sidewalk. A cascade of signs and bodies caused many additional falls.


Deceased struck her head on a sharp sign edge and a second time as she fell onto the street, unconscious.


Since the signs that caused injuries were legal under the city’s ordinance, no citations were issued. Liability remains to be determined. Lawsuits are expected against the city, merchants, and sign distributors. The careless runner has not been located, probably ducking into a local bar after the chaos, perhaps not even realizing its cause.


Let’s prevent this accident from happening! Any pedestrian is vulnerable to unsafe signage, anywhere. And, about those saw horses and barriers that warn of unsafe pavement, they’re dangerous, too! Tell Prescott City Council to ban advertising sidewalk signs and fix sidewalks that need fixing.


Prescott Needs a Community Inclusive Disability Council

Scooter and Sticky Analyze Their Community Disability Life Situations

Scooter and Sticky are enjoying their occasional Gimp girl luncheons at Ted’s Pizza on the Square. Taking turns interviewing each other about their respective disabilities, services, adjustments, and continuing constructive life style changes orchestrates their rambling. They both admire the statement from the White House lawn celebrating 20th anniversary of the A.D.A. that “Civil rights are not self-enforcing”. However, practical daily life strategies for different disabilities vary greatly and consume so much energy. Their discussions challenge them back on their respective tracks toward goals within shifting social systems neither fully understands. It’s scooter’s turn to quiz Sticky to organize her recent experience

  1. Scooter:
    Hey, how’s your perennial search for services comparable to SAAVI in Tucson or Lighthouses around the country?

    Sticky:
    Growl. As far as I can tell, New Horizons is still the main game in town, actually way out there in PV. Yet another vision specializing occupational therapist closed up her practice, and I’ll miss her. New Horizons and some other “vendors” held a Low Vision Expo at the Adult Center where I met some new Vision Losers, but I’m not appraised of the exhibit’s after effects. I met a home schooling mom of two children with disabilities in the PPL elevator who confirmed my experience. It’s hard to get services except by piggybacking on vocational rehab or school special ed if you are retired.

    I just keep wondering how many other folks like me are out there looking for services, not even sure what they really need. Who in Prescott would have stats on my, or your disabilities, like how many diagnosed and how many being served? And how do people get referred around the state, medical, charity, nonprofit, etc. like groups? Somebody must know, but our intuitions raise the right questions.

  2. Scooter:
    Don’t the eye doctors handle that? You mean, they don’t address like how your life changes and where to get help?

    Sticky:
    Not often in my experience. One referred me to Second Sight rehab but that operation is long gone. Usually they send you off to the Phoenix based Low Vision practices which offer high priced reading equipment as well as magnifier thingys. But nobody on the medical side seems to have a charge code for dealing with life changing effects of their diagnoses.

    My best source for about 15 years has been MDSupport.org, run by retired music teacher Dan Roberts. His motto is that “no patient should leave after a diagnosis feeling it’s hopeless”. That website and mailing list is a Wikipedia of vision-related information and the mailing list for Macular Degenerates regularly connects cool people and their diverse experiences. But the docs ignore anything not optical or retinal and live over in another silo. This predicament is national, really international, so MdSupport helps patients prepare questions to prod information out of the medical people.

    There’s also locally People Who Care seminar on Confident Living that introduces vendors if you happen to hear of it by word of mouth or Daily Courier notices. This is good introductory information but progressive vision loss means continued learning new skills for the rest of our lifetimes. I’m proof of how much a motivated person can learn on her own, but, let me tell you, it’s really hard work for my family as well as myself.

  3. Scooter:
    So, exactly what kinds of services are you talking about?

    Sticky:
    First, and foremost, is OMT, Orientation and Mobility Training. Like how to use my precious $35 white cane, clamber up stairs, find buildings, and, horrors, cross streets. I had to wait a year after getting put on the list for state paid OMT specialist Kim in Sedona but she retired or quit. Finally, I broke down at the People Who Care seminar I went to and got lined up for lessons with a Special Ed OMT person during the summer. Those few lessons gave me independence and staved off isolation, with Yavapai College as my main OMT practice area and now playground for courses at OLLI. Ironic that the cost of that OMT would be far less than any single trip to the ER! but OMT isn’t generally available.

    Other stuff Lighthouse and SAAVI do are called ADL, Active Daily Living, like cooking, labeling clothes, signing checks, and other things you never thought about needing to learn. Braille literacy and computing technology, too, of course. My favorite Prescott helper,, probably unknown to anybody else, is the Talking ATM at Chase Bank – plug in ear buds, listen to menus, punch the keypad, and walk off with your cash. Beautiful!

  4. Scooter:
    A lot of that sounds like regular training to upgrade your skills. How do you keep up? What are all those gadgets you carry around?

    Sticky:
    For years I’ve listened to podcasts which I automatically download to hear recorded demonstrations, interviews, group discussions, even book clubs, all organized by Blind people. Like Main Menu from the American Council for the Blind, AccessibleWorld.org community rooms, and Blind Cool Tech. It took some mind warping, but I crossed a cultural boundary when I discovered how much the Blind could teach me living partially sighted.

    A friend took me to exhibits spread across several hotels at LAX showing all the assistive tech products I’d heard about on podcasts. Even Stevie Wonder showed up at one booth I was scouting. So, I bought a lot of listening devices and shifted all my reading, TV watching, and writing to using these audio feedback hand-held gadgets. Here, this black phone looking box, called a BookSense, has over 1000 books I’ve collected from Bookshare, a volunteer and publisher supported distribution system. For $50 annual BookShare fees, I also get NYTimes best sellers and NewsLine NYTimes, Washington Post, New Yorker, and more. Reading just keeps getting better and rarely causes me much hassle.

    Now, this past year, I’ve picked up the iPhone, really a little computer with an ecosystem of apps that merge specialized assistive tech into the mainstream. Like, my iPhone tells me currency, sends away pictures I cannot identify for near instant interpretation, plays my podcasts, scrolls my Twitter TimeLine, and also reads books and news. A little voice tracks my fingers moving on the screen and gives me complete control of the device.

    My computer setup is a simple Windows netbook, costing about $300, with a free screen reader to feedback my keyboarding and speak out text on the screen. I think I spent about $1500 in 2011, not as much as most years, for upgrades, new tech, and services. Students and employees get more expensive stuff through tax paid funds, boosting prices in the so-called disability-industrial complex, so people like me are paying out of our retirement funds. Ouch, but worth it!

  5. Scooter:
    So, you must be a great community resource! Do you give courses in this tech wizardry?

    Sticky:
    sure I do offer but most people losing vision have trouble making this tech transition. Our brains have to shift from seeing to hearing and most people want to hang on using vision as long as possible. Magnifying from their computers works, but is very slow. I’ve helped a trainer from New Horizons learn the computer screen reader I use, called NVDA. But there isn’t a critical mass of local users like me to convince new Vision Losers to try mysterious gadgets and overcome what I’ve dubbed Synthetic Voice Shock.

    Honestly, it’s lots of hard work to learn all this, took me many months on each gadget to get comfortable. We need more teachers and understanding of how this tech works. My best experiences have been a 2 hour session on “Using Things That talk” at OLLI. And I have a nicely organized collection of the podcasts I’ve learned from that I can distribute on DVD or 4GB flash drive.

  6. Scooter:
    If I understand you correctly, most of what you Vision Losers need is out there, but not integrated into any location in Prescott, let alone understood by the medical profession. What is the crux of this problem?

    Sticky:
    It’s like the whole system is broken, locally. Nationally there may be a serious lack of trained vision rehab specialists,made worse by geographical distribution. It takes enough consumers, i.e. Vision Losers like me, to support these services, but there also must be a healthy referral chain from eye doctors and sharing of personnel among retirees, employment seekers, and students. It’s a mess! And nobody has the stats out in the public of this city to help understand how big a mess!

    Now, remember, this isn’t charity we need. Occasional potlucks or outings might be nice, but personally I want to maintain and grow my relationships among people with broad interests, like AAUW and YC OLLI, and maybe even an OCCUPY or political sideline. Plus family and remote friends.

    Of course, lack of public transportation is a major barrier, but asking for that invites a smack down. “Costs too much! Gotta keep every street re paved and broadened and make people think this is a great place to retire”. That brings up another topic, about how much money is really sitting around in nonprofits or federal funds or raised annually that could generally improve services? Who knows? Who cares?

    One cool idea I’ve heard about elsewhere is an “Aging in Place Concierge” service. I actually used something like this in Tucson, called Red Rose, two women operators who would do whatever you needed for flat rates, like $35/hr. Pet sitting, rides, mail sorting, light repair, whatever plus knowing the existence and quality of services for outsourcing. I’d love to find that in Prescott!

  7. Scooter:
    I heard about some new communications practices that seemed important, like preventing loss of life as in Katrina. Did you participate in an emergency preparedness test last year?

    Sticky:
    No, was there one? I think it’s the national Broadband.gov effort in the FCC that is rolling out those tests. Like not relying only on radio and those scrolling lines on TV screens I cannot read will be replaced by a system sending notices in forms I could use, including ring tones, vibrations, and text messages on my iPhone. But communities have to take responsibility for linking up with the funding and implementation of that national provision. Who in Prescott does that? Where do I sign up?

    Out of curiosity last year, I joined in listening to the White House Disability monthly conference call. Lots of info, like transportation regulation changes, oh, wait, not to worry there. But medical, independent housing, broadband, education, across the board good stuff is happening. But not locally unless someone is on their toes to learn and spread the word. Who would that be?

  8. Scooter:
    Just wondering, do you ever hear the A.D.A. mentioned in your circles within Prescott?

    Sticky:

    Oh, the YRMC got a little play in the Daily Courier and a big notice in DisabilityScoop and Disability.gov last year. Actually, it sounds like they did the right thing, training their personnel, after a deaf complaint denying ASL. I wonder if that training is available at other city sites.

    It would also be interesting to know how many A.D.A. complaints and grievances have been filed and how they were resolved. Like the VA, colleges, and city parks and streets are covered. YC campus is pretty habitable, at least for this long cane walker. However, I don’t understand how anybody on scooter or wheelchair or care-giver arm can negotiate those advertising placards in front of every store downtown. Often I get stuck among them, the benches, and plants or run smack into oncoming pedestrian or bike traffic as I decide which way to go around those damned barriers. Another common problem is construction on sidewalks, like how am I to know how to get around a ditch or find another route? And, ice on sidewalks and bridges gives me weeks of Cabin Fever, missing my 1.5 mile daily walk on those blessed smooth streets. But who do you contact about these problems
    , trying to avoid a formal complaint? Do you know?

    Hey, Scooter, do you know the term TAB, as in Temporarily Able Bodied? Not like other civil rights, disability is a category anybody can join any time. And everybody will join if they live long enough. Plus, disability doesn’t happen just to individuals but also to that person’s family, friends, and colleagues. Yes, disability should be a universal concern.

  9. Scooter:
    sounds like there are Lucky Vision Losers who won the lottery being located near services. And then there are Unlucky Vision Losers stuck in a frayed web of confusing groups with no central organization looking after them?
    What do other cities and regions do?

    Sticky:
    A quick web search turns up many “Mayor Disability Council” where city offices, disability service vendors, charities, and, most important, disabled people themselves. You can even listen in on recordings of the San Francisco Disability Council, with transit, independent living, A.D.A. complaints, and more on the agenda with feedback and suggestions from “consumers”, i.e. people with disabilities, many far worse than you and I experience.

  10. Scooter:
    Eureka! Let’s get together with more representatives of other disabilities and form some kind of Community Council that really addresses these problems we’ve been talking about.

    Sticky:
    Great idea! Read on fora draft to get us started. Educate! Advocate! Liberate!

Prescott Arizona Really Needs a Disability Council


  1. Collect and publicize data on services available, services provided, and services needed
  2. Publicize and implement federal and state guidelines and mechanisms, such as emergency preparedness
  3. Coalesce and channel charity, nonprofit, federal/state/city funds toward services as articulated by citizens with disabilities
  4. Match citizens with disabilities to boards, advisory groups, city committees, etc.
  5. Publicize and accept A.D.A. complaints and grievances and promulgate resolutions
  6. Support peer communication among people with different as well as same disabilities and common needs
  7. Provide public training on organizing events, managing facilities, and communicating with persons with disabilities

What do other cities do with their disability services and citizens with disabilities?

Chatanooga Mission Statement

The Mayor’s Council on Disability’s overall mission is to promote policies, programs, practices, and procedures that give equal opportunity for all individuals with disabilities, regardless of the nature or severity of the disability; and to empower individuals with disabilities to achieve economic self-sufficiency, independent living, and inclusion and integration into all aspects of society.

A Notable, Inimitable Woman: Helen Keller, 1880 – 1968

Here is an outline of my research for a course on Notable Women last session at Osher Lifelong Learning Institute at Yavapai College. I was fascinated by the question: what happened to the rest of her life after the incidents portrayed in the “Miracle Worker” plays and movies. As my reading progressed to reveal her decades of activist publication and public attention, the deeper question became “how did she cognitively process so many other writings and human contacts into coherent and relevant materials that sustained her spirit and finances?”.


speaking personally, as I’ve portrayed earlier in this blog, I have rewired my brain to read and write differently without using vision. Now, the Internet and trusty screen readers and RSS clients bring me loads of information, but I still find it difficult to organize even a small article like this post. Keller published many articles in popular publications like “Ladies Home Journal” but she also emoted some very fine rants on socialism, unions, suffrage, and disability civil rights.


Answering my questions from the resources below, especially the New Yorker article, she: mastered French and German at Radcliffe; read European newspapers; always had personal assistants; selected topics of interest for her human readers to communicate by hand tapping, lip reading, or Braille translation; wrote sections on a Braille typewriter, assembled and edited with assistance; wrote and received copious letters in the style of the time; made friends with Mark Twain, Alexander Graham Bell, and the presidents du jour; traveled extensively; and generally got around a lot. Whew! But still, how does one assemble a model of the world coming without hearing or seeing? The New Yorker article portrays her cognitive functioning as much like poetry or highly flowery narrative. That is, she took in facts and physical object descriptions, asked questions, built a sense of her surroundings, and embellished with imagination constrained by her editorial assistants. Yet, there is such a difference experiencing the situation of labor unions from a film like “Norma Rae” and reading about sweat shops and factory safety mishaps. It still intrigues me that her reality matched sufficiently her colleagues and acquaintances that she could not only participate but also influence her times. Interestingly, some of that interaction came from a silent movie, vaudeville infomercial’s, and an attraction for press attention that vies with modern athletes and actors.


Yet, that same cognitive generative process caused lifelong doubts in others about her actual abilities versus the influences of Teacher and other assistants. A bizarre accusation of plagiarism arose at age 12 when professional pride and pettiness ran amok over a misunderstanding of originality of a story she told in a letter. Now, today we cannot get college students to differentiate copy-paste research from critical thinking, so one wonders how a 12-year-old could really appreciate the social significance of separating what one is told, holds in memory, and retrieves as a story gift from copyright and issues of attribution.


Well, anyway, if you wonder how minds work with different sensory limitations, take a look at the documentary on Youtube, the New Yorker analysis, and some of the cited oddball life passages.

Background</h3

Other facets not highlighted in documentary and popular bios

Finally, I think HK would have been great on Twitter, with pithy, passionate expressions of her daily insights, frustrations, and relationships. Happy 5th birthday, Twitter and many thanks to Accessible Twitter for keeping me in touch with the world.

Will Computer Science Meet accessibility in 2011?


I’m a legally blind retired computer scientist. As I gained proficiency with assistive technology for reading, writing, and communicating, I faced similar costs, barriers, grievances, and coping challenges as thousands of other computer adept late career people. However, I also take a keen interest in effectiveness and usability of my access tools and the media they work upon as a total system for processing information in our marvelously plastic brains. And, as former educator, researcher, and manager, I look upon my profession as contributors to both sides of the problem and solution arenas acting under broader social forces from government, demographics, and mainstream technology industries.


May I share my unique experience with you? Here’s my take on the current state of computer science (CompSci) related to Persons with disabilities (PwD)in general and the specific opportunities for visually impaired persons. Assistive technology refers to software like screen readers that use text to speech and keyboard focus interactions with operating systems, applications, and web pages. Accessibility is a matter of degree to which the applications, OS, and web sites support assistive technology. to achieve the same performance and satisfaction as all other users.

responsibilities, accountability, openness, and Opportunities for CompSci


are educational institutions now, in 2011, ready to embrace disability civil rights? Is the academic computing field prepared to integrate advances from the separated assistive technology industry and the generation of students raised with strong but different skill sets? Can CompSci meet its aspirations of providing the 4th R of education for everybody? Will there be movement to re-mediate decades of deficient designs of web information management systems and individual documents? where does CompSci and information technology fit into this solution, or problem, space?

basic accountability as an academic discipline


Like all educational fields that use web resources to assist education, the CompSci and IT fields are clearly responsible for adhering to standards that mitigate barriers for people with disabilities using available assistive technology. Especially where costs of access technology and special skills have been attained through rehabilitation resources or even individual investments, this is immediately a matter of jobs for PwD. Moreover, there are ripple effects for all intermittently or eventually disabled persons or caretakers, or tax payers, and that is everybody several times over.


Have our fields done well so far? No, as shown by flaws revealed traversing the 2010 Computer Science Education week and partner websites (see data below). These are rife with stumbling blocks, and generally exhibiting indifference to established design and usability practices. Barriers are unnecessarily erected, and unfortunate messages of ignorance and indifference indicate a field not so much up with trends in user oriented communication. or even acknowledging sensory differences in users.

domain responsibility of the CompSci field

CompSci and IT bear the additional responsibility of producing the tools, languages, and patterns; the programmers, designers, and testers; the processes, quality assessments, and design strategies; interfaces, interaction models, and transactions; the books, published articles, and motivations; and so on, that underlay the capabilities for educational institutions to meet their basic accountability.

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Further CompSci responsibilities are the development of cultures where people with disabilities exhibit their skills and tools to demonstrate how well they can produce software and hardware products and artifacts. Beyond Cultural integration is the need for domain knowledge, e.g. how screen readers and caption systems work and how artifacts must be designed for smooth operation by persons using assistive technology.


CompSci has often promoted pedagogical tools like Alice and scratch that explicitly bar people with certain disabilities getting equal footholds in and excitement about computing. Nevertheless, many people have not only become high functioning but also innovative regarding access technology, including the very products I’m using to write this article. A community of computing oriented professionals have banded together to produce the aforementioned standards, tools, processes, and businesses that await adoption by CompSci and IT.

Computational thinking opportunities await CompSci


In fact, the above strengths and weaknesses of the social motivation for overcoming limits for PwD are truly, really, beautifully illustrative of computational thinking. The widely used WCAG standards are a fledgling “science of accessibility” with tested hypotheses, guidelines,, terminology, and a blogging trail of intellectual progress. Good web pages are all about semantics: markup, logical structure, sound relationships (in a database sense), and progressive enhancement design to transform semantics with syntactic elements like color and graphics. The essence of accessibility is support for multiple representations where access tech supplements or replaces sensory limits. Abstraction, semantics, representations, implementations, relationships, … are the sound principles for achieving the technical aspects of basic accountability and additional responsibilities of computing fields.


Hey, take the challenge! What should CompSci and IT do?

  1. clean up our websites, a good goal for Cs education week 2011. Read the standards, use guidelines and tools to re-mediate and assess quality, then do the work. With remediation of technical zits will come a better understanding of the computational thinking issues that should lead to improved designs.
  2. Take responsibility for explaining disabilities and accessibility to educational colleagues. Incorporate local disability service professionals and
    enlist the fear and concerns of university management to assure resources.

  3. audit all pedagogical tools and artifacts and label each for sensory and disability limitations. Then progress toward the better products available while applying computational thinking for more universal representations.
  4. Use the competitive, exciting advances of tablets, smart phones, text to speech, and accessible apps to motivate and explain both how accessibility works and why it matters in our economy. Just open up the hood under the accessibility options and check out the high performing speech interfaces.
  5. Learn to talk with persons with disabilities about their
    needs, high functioning skills, innovative tools, and culture.

  6. Do not feel bad about lack of experience or past mistakes. We are all overdue with a dose of karma, such as this writer who cannot use or maintain security education applets I developed five years ago. Ouch!

.


Overall, let’s open up a new field of computing, pull publications out of the ACM pay wall, and lead the way through computational thinking.


why not?

Issues, evidence, and epiphanies

are the feds really coming after universities for inaccessibility?


The Obama administration departments of Justice and department of education Office of civil rights have certainly shown signs of action backed up by White House ceremonies and initiatives:


On the positive side, California state University system is often praised for its improvements. Sadly, a funded study of analysis of university web accessibility is hidden in an obscure journal.


If all this comes to fruition right under the noses of congress, regulatory and advocacy will open many doors for computing professionals with a bent toward social entrepreneurship and intriguing technology advances. By the way, the professional accessibility virtual water cooler spreads daily updates on Twitter .

What will happen if universities are forcefully or voluntarily driven into accessibility? We may know by 2012.

why hasn’t accessibility and assistive technology taken hold in computing research and education, ?


As a former educator, I’ll take the all purpose route of blaming the textbooks? One form of blame is the presentation of content as in printed tomes, derived from WORD documents, spruced up by publishers, and embellished with instructor power points all performed without consideration for readability by print disabled students. This forces, I’m not kidding, hundreds of pages to be scanned into electronic forms where most original MS-WORD structure is lost, i.e. hours of labor in an error prone incomplete reverse engineering process.

How dumb is that?well, nationally, this problem is being rectified by bookshare under a department of education contract to adapt, just once in an industrialized manner, many college and K-12 textbooks. However, there isn’t a similar well known cooperative effort specializing in computing texts, or efforts by publishers except for Oreilly Media contributions of its electronic versions directly to bookshare.


Now, consider textbook content itself. Are there any, like more than 0, standard computing texts that contain chapters and exercises on assistive technology and accessibility as recommended in standards and produced by specialized branches of software and publishing industries? Please comment any examples.


the root of all evil in textbooks goes back to curricula accreditation. Omitted there, and frozen into practice, accessibility principles are instead forced into industry workshops, such as Knowbility Access U and Open Web Education Alliance. This further differentiates career paths with web development considered a craft, combining touchy feebly communication, advertising fodder, turnkey content management systems, and a steady flow of freelance or in house jobs open to lesser educated mortals.


The irony is that web accessibility is one of the best exemplars of “computational thinking” that has driven some higher echelons of CompSci leaders. See my 2009 post on many ways accessibility and assistive tech put computational thinking in action for pedagogical practices.

really? is the W3C nurturing a “science of accessibility”?


Read the W3C Web Content Accessibility Guide 2.0 and “Universal Design for Web Applications” by Wendy Chisholm and Matt May for lively explanations and motivation for the WCAG standards.


There’s an amazing amount of thought hammered into shape and utility in these guidelines and scenarios on the w3C web site. Rather than tons of funded research projects to identify hypotheses and perform experiments and build prototypes, the standards bodies combine experiences from developers, authors, consultants, and gadflies who really care about their subject. social and technical consequences. Fights and personalities drive discussions toward articulation and analysis that don’t come out looking like ACM portal abstracts. Nevertheless, pick any recommended practice, e.g. headings and logical structure in web pages, and you’ll find rationale, practical hedges for difficulties, and the basis for better controlled and more academically rigorous investigations.


As for the actual academic research communities, there’s a strange legacy of publication practices that make it difficult to track the field. Conference papers disappear behind the ACM Digital Library Portal pay wall. Institutional and individual members of ACM have access that people like this retired researcher have to fork over $200 to reach. Even paying the ransom isn’t enough, as I found it exceedingly difficult to negotiate the search interface in the 2008 time frame, and without response to requests for assistance. In other words, the publication pay wall is an inhibitor to the spread of insight on accessibility from perfectly serious and hard working researchers. How silly is that?


The notable exception I track is the work of professor Richard Ladner at U. Washington research and outreach and his prolific junior colleague Jeffrey bigham, now at U. Rochester. WebInsight project publications are available as readable PDF’s organized well by topics and authors that offer the bulk of their funded research.. These publishable fundable research results are intelligible, related to the standards versions of their science, and especially interesting for a user of the technology attracted to computational thinking, i.e. me. But then the papers reference too often into the ACM portal black hole. Wouldn’t the field progress more rapidly if more people could read such publicly funded publications and appreciate the experimental models being applied?


One additional topic I tracked was an award winning paper mentioned in Professor bigham’s blog on web research, namely the collaborative accessibility project at IBM Japan. However, the best I could find was a useful Youtube video on “social accessibility”. Indeed, with additional perspectives from the grass roots operational social accessibility projects webvism community tagging and solana for cracking the evil CAPTCHA barriers facing visually impaired web users. Indeed, find screen reader and accessibility videos on Youtube including Easy Youtube since Youtube itself is marginally accessible.


another interesting area is accessible apps for apple and android mobile products. There are important engineering lessons here regarding accessibility integration into the architecture, with apple doing it well, Google trying to paste on its talkback capability, and Microsoft admitting it blew off accessibility in its win 7 phones. Google Android accessibility is dubbed the “Model T Syndrome” for not applying state of the art engineering techniques, expecting visually impaired consumers to wait years for reasonable functionality and usability.


Finally, for the serious minded computer theory connection, visit the IBM researcher and leading accessibility guru Jim Thatcher articles on practical standards in business as applied to Amazon.com, Target.com, and many .gov websites. This wealth of robust reasoning and decades of experience are truly awesome.

What’ is the evidence for bad accessibility practice in the computing field?


Here is a test you can perform yourself.


Start the CSED Week test in Web Aim WAVE analyzer. Yes, click that link and now you’ve been seduced into web page testing! Now, look for the link to Partners, click and see the errors there. Keep going for the partner websites, opening and analyzing each web site. Keep going and you will be amazed at the WAVE complaints as the page structures are revealed in their semantic nakedness.


Lots of errors, right??? Let me explain how the errors affect my reading using an interactive access tech “screen reader”, illustrated in recordings in the 2009 post.

  1. The “missing ALT description” error tells me the web site developers have no clue about accessibility, ignoring the most basic rule. Visually impaired people cannot know what’s in your graphic, why it’s there,if it is decorative or meaningful in context.
  2. At the higher level of page structure are errors in omitted headings, irregular heading levels, and uninformative headings. The basic problem for someone visually impaired is building a reliable map of a page to transform from a linear search by laboriously tabbing from one HTML element to another. The outline tells me quickly what’s on the page, just like the outline of any well written document. Rarely do I find a web page from a CompSci organization with a good outline, often omitting headings entirely. Another indicator is irregular headings, like H4-H1-H3 which usually indicate confusion among semantics of headers and font-style presentation issues better handled by style sheets.
  3. Unlabelled form elements can be a show stopper when leading a person and screen reader through a donation or purchase or registration form. The proper HTML has an explicit corresponded between label and element, call, duh, “Label”. Without labels, the user just hears “edit box” rather than “first name edit box”. Forms are really complex , often associated with transaction timeouts and monumental headaches locating and fixing errors. Again, there are good rules for creating usable forms, which the unlabelled form element error tells me the developer has ignored. Do they want my business?

  4. Standalone link names are important for, like headings, a link abstraction allows rapidly skimming for general context and specific refinements.”Click here”, “here”, “read more”, and “learn more” require the screen reader user to search around for context. See post “I don’t want to click here” for a humorous take on this annoying practice.
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Webaxe guide to introductions to accessibility and its demo podcasts is a good place to start and also entertaining. WebAim Web Accessibility in Mind also offers an annual empirical analysis of screen reader use and many checklists and guidelines. One caveat is that WAVE, although free and easy, is susceptible to flaws of any static analyzer with false hits, cascading errors, and interpretation of results. However, our tests show that it readily exposes often embarrassing mistakes just waiting for correction. My favorite was a major CompSci blog with hidden text offering Viagra remedies.


While many of these complaints relate primarily to technical communication, there are true design problems related to search tasks, as on the ACM Digital Library, and on large multi-organizational websites like universities. Beyond accessibility, as in supporting technology, are issues of bandwidth limitations, small screen mo vile devices, and user choices on browser script security. While not formalized as in “structured programming” or “object-oriented design”, the recommended engineering practice is “progressive enhancement”, starting from a purely semantic page that covers the basic content and separates presentation layers which a browser can strip away to assure the content is preserved in many contexts. It cannot be emphasized too much: the person using a screen reader is working directly with the semantic content provided by the developer. Designer focus on color, fonts, graphics, and interactivity are truly only “in the eyes of the sighted reader” and may add to but should not obscure the essential page content. and use cases. In other words, the analyses provided by tools like WebAim WAVE and even more important, the mental model in the person using a screen reader provide a favor to page designers by pointing out flaws.

And, is there any good news?


Definitely,when cultural divisions are bypassed, are growing assemblage of tools that enable someone losing vision to maintain their computer skills, provided they can access the training and guides to re-build their own environment. Admittedly, regaining capabilities after vision loss requires months of hard work, willingness to learn new approaches, and acceptance of major life changes.

  • AThe free, powerful, open source screen reader NVDA (NonVisual desktop access) competes with established $1000 pricey products on Windows platforms. I truly enjoy, and donate to, the mailing list of international users who daily test and share advice on this Australian generated project. Its developers are blind, primarily using python. These guys deserve a major computing award for their global contributions and professionalism in their twenty-something age ranges.
  • The miracle of Text to Speech that activates the hearing sense into an alternative channel into our brains where reading actually takes place. While older people may take more time to rewire their brains after vision loss,it’s truly remarkable that vision can be so minimalist in computer usage, provided accessibility is engineered into our software and information sources. Now, we’re poised to take on the challenge of “information visualization without vision”, seriously a cognitive and technological adventure in literacy and openness.
  • Bookshare and NFB News Line downloadable a alternative for print disabled services that brings literally 1000s of great books and daily newspapers to our fingertips in wireless seconds. Never did I imagine I could have such a great store of information to support my retirement book club, lifelong learning, and social entrepreneurship activities period. Materials are read by synthetic speech from DAISY, an XML based, international standard for audio and text content.
  • Levelstar Icon Mobile Manager and Docking Station, designed and distributed by a blind engineer, that streamlines my access to Bookshare, NewsLine, Twitter, email, and RSS. Most sighted, and now blind, people will enjoy an immense number of accessible iPad apps, a direction I’ll soon be taking myself.But the Icon sets a high bar of throughput I don’t expect to find on any other device by avoiding screens, using spoken menus and text reading. Another award worthy young technologist for CompSci to learn from.The implementation software for this handheld LINUX box is python and sqlite.
  • The #a11y Twitter community of accessibility gurus, blindness advocates,normal blind working folks, and inspiring authors lifts me up every day with humor and an unbelievable syllabus of linked readings. I never expected to find such a “School of Twitter” in social media that could fill my local personal and professional void. I especially value AccessibleTwitter website and demonstration for its common sense, ease of use, and challenge to the big clunky Twitter, which is, of course, the data source and API.

  • I’m also grateful for professional opportunities to potentially influence the direction of computing through the CMD-IT Center for Minorities and Disabilities in ITan, its Board of Advisers, and energetic organizer. I’ve written two other posts input to an NSF Task Force on CyberLearning, and hopefully await an insightful report.
  • Close to home, I appreciate the opportunity to connect with a few local disability professionals and volunteer groups. I’ve seen first hand how a broken rehab system requires enormous cooperation and energy to bring to ever more baby boomers losing vision the tools and experience I managed to find for myself. For all the $$$ spent on research, the chain of referrals and services beyond the medical plateau leaves so many of us just hanging on precariously while trying to find our ways through the inevitable grieving and depression cycles. It shouldn’t be this way in a
    wealthy world, requiring not charity but rather planned delivery of existing resources, as related in Jane Brody’s NYTimes articles on vision loss.

The 2011 CompSci Meets Accessibility Manifesto


And that latter point is where my disappointment with the handling of assistive technology and accessibility in computing has lead me to put considerable effort into writing up this critique. We just have to do better in accountability within institutions, domain responsibility for our professionals, and awareness of the depth of effectiveness of our computational thinking methods. Thousands of jobs depend directly on our outcomes for accessibility and quality computing products, plus centuries of better quality of life for everyone sooner or later. Let’s make accessibility meet computer science professionally in 2011.


We’re now at a teachable moment for assistive tech and accessibility in computing education. Everybody has the basic functions in their hands, literally, and for free. Windows users can download capable free open source NVDA screen reader and try testing web pages. Android and IOs users turn on their text to speech and learn credible NonVisual manners of using myriad interesting and useful apps. Come on, anybody can learn to work like a low vision person so the days of descending into the exorbitantly expensive blind ghetto for access tech is over. Anybody from now on who produces inaccessible pedagogical products or sloppy web pages is out of excuses. Your artifacts are testable, the testing tools are available, the engineering practices are wedded with the science of accessibility in standards. and people with sensory limitations like my hazy vision have those access tools at their fingertips, skilled and raring to use products made for mainstream but accessible if properly designed. So, failure to step up to this challenge and do the right thing, which really isn’t so hard and actually is good for business, is a choice of accountability, responsibility, and opportunity.

Disablism: the good, Bad, and Maddening


Disablism Day May 1 2010

I’m enjoying Goldfish’s Invitation for Blogging about disablism
day”.

The good about disability

background: print-disabled and legally blind for five years into retirement.

  1. I love technology.And, wow, does disability open your eyes, so to speak, or maybe it’s our ears and brains. For example, I carry my entire rebuilt
    library of over 1000 DAISY books from bookshare.org on a lavaliere booksense along with many GB of podcasts all downloaded via Levelstar Icon Mobile Manager and Docking station. Better reading now than ever in my life, thanks to this technology and the Internet.

  2. I meet many cool people through my disability. The virtual community of #a11y and #accessibility on Twitter are my gurus and heroes, loading up my browser tabs with good articles and forging new links in my mental map of the field. In physical life, I’m the lady with the white cane to ask about
    macular degeneration.

  3. retired and still kicking, my disability + technology background + learning regime have given me a focus for hours a day of accessibility activism as well as outreach. “Turning lemons into lemonade”, they say, but I just call this a lifetime bonus for as long as I can hold it together.

The bad and Other stuff I’m Too Mad To talk about

  1. My very own profession sucks at accessibility and supporting disabilities. As a computer science educator, researcher, developer, and manager I followed the trends of not noticing disabilities, and got some immediate karma. You know where all those unaware developers are coming from? Our very own computer science accreditation and technical programs.

    And even inexcusably worse are
    the leading professional organizations, such as ACM and its decrepit website. Personally, I coughed up $200 for access to a pay wall of articles for my memoirs and on accessibility. A painfully usable digital library interface did not elicit requested help, back channel messages about accessibility problems were ignored, and all I got was a lifetime membership offer and more renewal notices. The ACM motto: “Of course, accessibility is important. But, we don’t know anything about it. Now, please go away”.

  2. If you have or expect a vision problem, don’t move to a place without public transportation! What a difference in my life if only a bus scooted along
    the major crosstown connector street a block from my house! I can take taxis when I don’t have regular driver available, can also ask for rides, but the loss of independence is a daily demoralizer. Worse, when I do get out like a regular pedestrian, drivers enter crosswalks to scare me and I know half the drivers are talking or otherwise not paying attention.

  3. Trying to establish new relationships with fuzzy faces is challenging. At least, it’s easier now that I’m out in the open about vision loss compared with prior years of hiding, but it’s still saddening not to know the details of my lifelong learning classmate features. Like everybody around a table is a talking space suit, I struggle to remember names to connect with voices and body outlines. But, at least I’m really working on people connections, finally.

Reading, Ranting, and Computing: 2009 Heroes and Meanies

This post sums up 2009 from the perspective of a Vision Loser immersed in assistive technology, avidly learning about accessibility techniques and trade-offs. Sighted readers should glean more about how screen and book reading tools are advancing allowing print disabled people more freedom and enjoyment, at ever lower costs. Partially sighted people can learn how I am finding and using this technology. I call out some heroes and name some stupendous products. But no amount of technology can overcome the “meanies” of slighted social services and educational bases.


First let me thank comment ors and communicators about this blog, which wanders from emotional to technical to political to memoirs. I am always touched by search terms in the blog stats that indicate others are wondering: “what is ‘legally blind’ or ‘print disabled’? how to read Google book search images? why is the white cane significant?” Medical specialists don’t explain these, the disability community has its own vocabulary and modes, and often Vision Losers cannot find another person to query. I hope this blog reflects one person’s transition in useful terminology with practical advice. Please share your experiences here or ask direct questions.

Accessibility Heroes of 2009


My heroes are people who make a difference positively in my Vision Loser life space, often using their resources very wisely then communicating freely and with passion.

The Twitter #Accessibility Constellation

Suppose you are immersed in a subject that strongly influences your daily life
and has morphed into a social cause, say public gardening, or water
conservation, or web accessibility. Imagine you could walk into a conference ballroom and overhear conversations among the subject’s professional experts: reading recommendations, standards progress, emerging contentious issues, new technologies, and professional rumors. Add a dose of spirited interchange, sprinkled across 24 hours a day, with the blessed limitation of 2 lines per utterance. Allow yourself to interject a question or opinion occasionally to test your growing knowledge and appreciate any response from your virtual mentors. For me, this has been the Twitter #accessibility experience of 2009: virtually joining a constellation of accessibility stars and superstars.


so, let me thank the Opera web evangelists, STC accessibility sig, CSUN organizers,IBM accessibility, Mozilla developers, independent web consultants, and standards group members, who line up my browser tabs with hours of worthwhile reading. Most of these communicators use blogs for irregular longer explanations like iheni ‘making the Web Worldwide’ post on ‘Adventures of silver surfers’.

Special Mentions of Useful Work


Especially I appreciate:


wow, I sure learned a lot in 2009, 140 character message at a time, adds up rapidly. Little did I know starting to appreciate Twitter in early 2009how it would influence my web life..

The Great book Reader Game, Fueled by Bookshare

Hold on to your ear buds, this is a great era of reading technology advances, also known as “Digital Talking Books”, represented in DAISY format. When I got my print disability certification and joined bookshare.org in 2006, I started using book reading software on a clunky Toshiba laptop. With no real advisors, I stumbled onto the best reader of the time bookport from APH, the American Printing House for the blind. At first, I was daunted by the array of keys arranged into
combinations that implemented amazing reading functions. Motivated by then tiring regime of audio CD library transactions and cranky players, I rapidly grew to appreciate Precious Paul on the bookport reading my bookshare DAISY downloads.


But then came the Levelstar Icon Mobile Manager in 2007 that could connect wirelessly and bypass PC to bookshare, with an entirely natural Newsstand for retrieving national papers through the NFB news line. Since I preferred the more robust device and flexible reading by bookport, I simply transferred DAISY books from Icon to Pc to bookport every few weeks.


Comes 2009 and the CSUN exhibit hall and I found the Plextalk Pocket. Definitely more streamlined with a great recorder, now I also transferred my DAISY books to its SD card. But I never really felt comfortable with the PPT menus, voice, and reading routine.


Within a few months came the booksense from GW Micro with the best available neo speech voices in a candy bar size with more comfortable navigation. All right, now I get motivated to organize my hundreds of DAISY books into categories and I have references and fiction with me anywhere. Also my latest podcasts transferred from Icon and a bunch of TXT and HTML files. By the way, I had a fantastic simple shopping experience for Booksense at I can See My PC.com.


Oh, there’s more to come. recently reported is another incarnation of the
bookport based on Plextalk Pocket
and a promised something from Kurzweil. speaking business for a moment, bookport was sadly discontinued due to manufacturer limitations. however, companies in Korea and Japan are supplying the designs and components for American company specification and distribution. the worldwide market is somewhat like the cell phone industry where circuitry and casing, fingertip embossing, and, most important, commodity synthetic voices will bypass
traditional desktop and laptop computers. We’re riding a great wave of technology to enable us to exploit services like bookshare and its impressive educational movement.


Where is the Kindle in all this? Well, as I wrote in Amazon-ASU, Kindle, what a mess”, they blew off the disability market by not making their menus and device operations then accessible, then tried to launch into the college textbook sphere, a sore point for ADA requirements to transform print into print-disabled readable formats. Add in publisher and author concerns, and a perfect storm ensued. OK, I buy through a less cluttered alternative amazon interface but, dammit, those “get your Kindle now” come-ons are disgusting.


As to the bookshare library fueling my reading rampages, I appreciate publisher contributions but especially volunteer scanned and validated books. While I find it hard to segregate teenage reading for the bookshare special ed commission, I continually grow my library from changing personal interests and
new acquisitions. Recently, I took a course on Winston Churchill in order to fill in massive gaps in my world history knowledge and found a whole sub collection of WC books for the downloading. often I hear a Diane rehm interview or reader review and have the book in seconds. while Overdrive and Audible formats are great occasionally, I’ll take DAISY books read by Paul or Kate from my pocket or pillow anytime.


So, 2009 was great for pleasures of audio reading for this print-disabled reader . And 2010 is enticing. so many books, such enthusiastic book clubs, it’s hard to believe my reading life could be so comfortable and keep me engaged and learning every day. thanks, Bookshare, especially.


However reading books is complemented by the “web magazines” of lengthy podcasts, with demos, dialogs, and product plugs. Most useful to me is AccessibleWorld.org, and its heroine founder Pat Price for mature discussions oriented to a wide Vision Loser audience.

The mixed breed Apple tree and iPod Touch


It’s too early to tell for me, but the iPod touch is, well, an eye-opener, or maybe, finger stimulator. The transfer of speech enabled interface from Mac Os to touch screen is rather elegant and yet perfectly conventional for someone used to things that talk. I’m still practicing my flicks, learning menus and screen layouts, and adjusting to voice and volume. My iPod Touch guide is a Blind Cool Tech podcast.

Frankly, I don’t know if I’ll really
use the device in my daily routine or pass it on to the grateful hands of my helper relative. For me, this is an experiment in keeping up in two ways (1) the interface and (2) the app market. Now I know better what people are raving about, at the very least. Unfortunately, I hate iTunes as a cluttered mess, reluctantly made partially accessible by apple, and not as good a podcatcher as the Levelstar icon RSs client. I despise being driven into stores, to get something in the midst of other stuff I do not want to think about, let alone buy. so, a reluctant shopper has yet to find the hook that will make me a senior “silver surfer” happy app user and podcast listener. stay tuned.


Maybe most important is that the Touch and iPhone commemorate a unification of assistive and mainstream markets. When my fingers get better enabled, I’ll be able to converse with sighted people about similarities and differences in using these mobile devices. Ha, I might even seduce a few into TTS appreciation, leading to my ideal world where everything talks fluently and informatively. I even appreciate how Talking ATM technology helps Vision Losers manage , a fascinating tale of advocacy that makes daily life more normal.

People Who keep me going


Making this short, since I do get emotional, I truly appreciate my family and friends putting up with my frustrations, crazy ideas, and needs for transportation and shopping. Daily life details with partial vision are so much harder than I could have imagined. where’s my Icon case? Oh, on the black table, not the white contrast pad. that phone number I forgot to record? any medicare notices in the mail? whisper then please forget my PIN on grocery checkout. Hold in memory 10 things to do, ask for help, then re-ask a forgetful student helper. Coordinating schedules for lifelong learning and traditional college classes… I would never make it through the day without the freedom of a brisk 2 mile cane-free walk late afternoons.


Ouch, there are meanies in this life. Great retirement areas are not truly great unless they trade off a bit of housing, view, and roadway for public transportation for economically, physically, or temporarily disadvantaged people. Nothing would be so beautiful as a bus or van coming along the connector street a block away from home, taking me the few miles to lifelong learning classes or downtown restaurants or nearby shopping. Yes, I can walk but, well, why die of a fear from a careless driver in a pedestrian-unfriendly town. now, there are volunteer services, but we are talking about civilized life here, requiring taxes and attention, too often withheld by meanies. The sweetest words are “need a ride?” but at just the right time, if only there were a $5 routine impersonal option, sigh.. However, <a href="https://asyourworldchanges.wordpress.com/2009/06/28/resilience-bouncing-back-from-vision-loss/&quot; Resilience as a quality of life for Vision Losers comes with the territory, and plenty of authors have advice and role models to reverse these thoughts about meanies.


I also appreciate the opportunities from OLLI lifelong learning at Yavapai college where I can take a variety of courses to fill in my lifelong knowledge gaps. Luckily I can also expose others to social media trends and techniques to older adults as well as my showing off neat reading gadgets and growing skills.


New retirees often go through a memoir-ish phase until realizing the hard work involved. For me, post-Sputnik educational opportunities hooked me on computing . I am fascinated by whether NOT being first helped the USA start activities that profoundly influenced our lives, like, oh, say, the Internet. Beep-beep-beep that’s the way it was.


As I gradually understand better the needs of Vision Losers, I appreciate the generational demands on caretakers, need support and training. More on this topic in 2010.

The “Meanies” who could do better

.

Accessible Computing Mockery (ACM) happily behind the times

Knowing better, I mistakenly rejoined a professional association,acm.org, to gain access to its digital library. I sought to complete my publication repository, back to 1970s, maybe update some loose threads in a retrospective, and learn what I could from scholarly research on accessibility, usability, and assistive technology. For $200, I found myself struggling very hard through myriad metadata details to find items and, horrors, PDFs. in a layout table of search results, with headings left to site navigation. Quickly realizing it wasn’t this hard on google or bookshare, I asked through feedback for accessibility assistance. No response, asked again, 4 times. Complaining through other professional channels, I finally got a”well, we’ll update our CMs, sometime”. Invited to consult my tax advisor about considering a lifetime ACM membership, ha, I asked for my money back, declaring NFW I’d renew. Now, that’s just plain bad service to a professional contributor asking for ADA assistance. Strictly speaking, the entire site is technically accessible but using deprecated conventions a decade old. “It’s the headings, STUPID!”, I wanted to shout but knew I’d waste words and energy.


Sadly, my later post on ‘grafting accessibility onto computer
science education’
showed a widespread ignorance of simple, effective web standards across university and computing association websites. ever wonder where so many software accessibility problems come from? As a Cs educator myself, I stand guilty excluding my last semester when I wised up , conquered denial and deception, and tried to learn to guide software engineering projects. Believe me, accessibility isn’t in the Cs curricula, textbooks, or radar screens of more than a few research groups. Moreover to read their publications, and there are many good ideas and experiments, you need to fork over $$ to ACM through personal or institutional membership. and fight that deprecated portal monument to inaccessibility. Beware, my activist archetype will guide me through another year of asking Computing educators and NSF program personnel about accessibility inclusion of distributed pedagogical tools. Professional organizations like ACM and CRA should truly lead, by example, and minimize harm by taking their noses out of the federal funding trough and looking at their own disability demographics and responsibility to the society that depends upon computing products. Please see my constructive analysis and comments in the
December 7 post honoring the (only 10 accessibility errors) National Cs ed week.

The wealthy who starve rehab and transit services


In august I ranted about health insurance denial for being a vision Loser . While my anti-protected-capitalism streak still labels these companies and their protectors as the greatest meanies I could imagine, I now have a few more thoughts. Traveling to Canada in the midst of tea bag town halls I realized the U.S.A. was losing ground with other countries in both spirit and material senses. Wrangling among political factions on enormously costly and complex systems like health care is a failing situation that allows others
who resolved these issues a half century ago to improve their worlds without our anxieties and get on with other challenges the U.S.A. cannot adequately work on. In other words, we’re unhealthy due to this wrangling in a possibly fatal or declining sense.


closer to the situation facing Vision Losers is our sparse rehab system. Marvelous treatments now allow macular degenerates to prolong their vision loss experience until we all may possibly have access to stem cell interventions and repair. But eye conditions like mine, myopic macular degeneration and glaucoma, are often just plain not reversible or controllable. vision loss, Like other sensory changes, is part of aging or injury or birth, and medicine isn’t the solution. rather, people with these conditions need rehab, training, and support more than medicine. If I hadn’t found a white cane and a little OMT (orientation and mobility training) I would likely be more damaged from falls or dispirited from being home-bound. the OMT cost, a few eye doctor visits and tests, made more difference to my life. Where does this rehab fit into the health care system? who pays? taxes? donations? volunteers? Really, we’re talking about a layer of our social services that must be maintained by taxes from all, believing that a proper role for any government is to diminish pain to unfortunate people and also enable them to reach their potential. Anybody who would deny OMT funded by a few dollars of taxes per citizen is a big, old, meanies in my very well informed opinion. come on, Americans, especially Arizonans, let’s give up a picture window in our dream homes, a trip to a Broadway play, or even a solar panel in order to support the education and salaries of the rehab layer of society. Your vision slips, you don’t want to move to a city with Lighthouse or SOAVI, where are you going to get needed training? again, this is just a matter of civilization, and a bit of wealth sharing.

Wishes for a better 2010

  1. An AccessibleX for every open service X. AccessibleTwitter shows how an web designer committed to accessibility can create a usable alternative interface to a service that chooses not to adopt standards or embrace its disabled users. So be it, big open X, but you’ll lose direct advertising revenue and loyalty, if that matters. Google WAVE is a great example.
  2. Really open book services. Google Book Search throws up unreadable page image that limits scholarly accomplishments of visually impaired people, like me. google should work a deal with Bookshare to send page text to qualified people as part of their settlement to exclusively manage intellectual property of millions of authors.
  3. A simple web-based RSS reader. RSS is the vein of gold in our web infrastructure that conducts blog posts and news updates to our attention with less web clutter and more convenience. My Levelstar Icon RSS client is perfectly simple, works for podcasts and text feeds, and collects 150 tributaries into one flow. But, Crossing the RSS divide for more web users is a challenge we need to address, including the .gov feeds.
  4. The end of stupid CAPTCHAs. These ugly buggers caught on as a symbol of human superiority to troublesome bots. “Prove you are human, decipher this image or sound track” if you also have acute enough vision or hearing. Sorry, AI lovers, but WordPress, for example, gets by with a good spam filter and email confirmations. OpenId requires one authenticated existence to prove humanity to other services. The blind communities have their own volunteer CAPTCVHA solvers, but why should a segment of society with 70% unemployment bear the costs of CAPTCHA entries to blogs and services? Think before using them, CAPTCHAs are not cool.
  5. More and better communication of academic computing professionals, especially educators, with web accessibility consultants and standards organizations. Indeed, there is a “science of accessibility” with framework of concepts, criteria (perceivable, operable, understandable, and robust), engineering principles (POSH=Plain Old Semantic HTML”), progressive enhancement design process, empirical studies, validation and design tools, all based in the current mantra of “computational thinking”. The ACM and IEEE should tear down their paywalls and expose their taxpayer-funded research results for everybody, rather than let ideas languish and researchers proceed in academic chambers. The current situation breeds out accessibility knowledge badly needed for future generations of mostly web and mobile usage.
  6. Engage designers and offer prizes for renovation of websites falling behind the times and below standards, as found in our recorded tour of stumbling around academic computing websites. True, the allure of good websites is a decade ago for many CS departments, often with control ceded to IT or New Media departments. In my experience, most students wanted to, but rarely had the chance to, participate in a design project aimed at utility, universality, and beauty. Website design is exactly that, with the added challenge of back end server and database architectures. Seriously, I ask, which is the best USA CS department website? Why? and how does it reflect its faculty, staff, and students?
  7. A pie chart manipulator to replace pictorial charts. With more and better data coming from the USG and computational engines like Wolfram Alpha, visually impaired people are stuck reading painfully through tables or using under-explained image texts. Tactile devices engage science and engineering students, but are there other options? Is there a widget that works the brain through fingers to explore and assimilate data just like looking at a pie chart? Our brains do amazingly well with TTS through ears rather than printed text through the eyes. Are we underutilizing our senses, individually and in combination?
  8. Continued progress and support for a modern technology USG, including conquering forms. We will all have improved services and information, provided gov websites apply accessibility principles and seek then use our feedback. What would really help is one good HTML form style that all websites could adapt and save citizens from stumbling around or abandoning our agency interactions.

  9. Every Vision Loser receives adequate orientation and mobility training, access to public transportation, support in daily living, and continuing opportunities in using software, networks, and web services. Not only students, job seekers, and veterans deserve services but also the aging who have so much to give back to society and so much to lose from isolation or falling behind.

Best wishes for a productive, stumble-free,, tweet-full, and fun 2010

Susan L. Gerhart, :Ph.D.

slger123 at gmail.com and on twitter

Disabled? Sorry, *NO* insurance for you!

In line with current U.S. rumblings about our massively messed up health care system, here is my personal diatribe against insurance profiteering, and appeal for attention toward disability services. I don’t usually post negative stuff or rants, but we’re all angry and my story of disability resilience is part of the record submitted in support for a public option. Other Vision Losers may find comparable experiences and those not yet disabled may gain some insight about life becoming disabled in early retirement before Medicare in these dark ages of private insurance.

Note: there are many local geographic references, with some Prescott AZ Resources for Visually Impaired.

Background

I have myopic macular degeneration, a lifelong progressive deterioration from birth or growth spurt causing elongated eyeballs and correctable near-sightedness until too much retinal atrophy. My last sliver of good vision left in 2005 taking driving, print reading, face recognition, and surrounding detail into a swirling world of haze. Glaucoma onset at age 60 now costs about $800/year in standard meds that control eye pressure. I have had no other treatments since 1998 with cataract removal following extensive surgery for retinal detachment in 1993. I currently have 3 retinal exams per year with the usual tests.


I am single, not a veteran, did not seek employment after job termination in 2005, preceding my eligibility for employment-based disability benefits by about 6 months. I easily qualified for social security disability at age 63 when I was using COBRA health insurance at about $7000/year.


I have basically provided my own rehab and general disability support, easily totaling over $15,000 out of pocket. Following legal blindness in 2006 I retrained myself in computer use and began seeking orientation and mobility training (OMT) for navigating with a white canes and crossing streets. After applying to AZ social services, I waited over a year for this critical safety and independence training with only one trainer in the county, who quit from low pay. Eventually, after crying at a local low vision information group, a school special educator gained state certification and provided a few lessons and a $35 cane. I am truly grateful for the trainer who kept me moving forward when I was becoming home bound. Second Sight local rehab and People Who Care provided low vision overviews but covering information I had already learned myself.

Health “Insurance” to Susan: Sorry, you own your disability until Medicare.

At end of COBRA in late 2006, I found it difficult to get response from United Healthcare (in Florida) on continued coverage but expected costs over $10,000. AARP insurance rejected me outright because of the 3 glaucoma meds which they would be forced to cover. My professional organization, IEEE, had just suspended its health insurance offerings. I was surprised to find no possible configuration of insurance for an otherwise fit pre-medicare retiree. Turning to a local broker, I found the only choice, at $3500/year, with Blue Cross of AZ which demanded waiver for related eye condition costs. Note that I would have become eligible for Medicare 2 years after admission to social security disability which turned out to be just after I reached age 65 anyway. Isn’t it ironic that the deterioration of a few body cells at the wrong time can alter one’s retirement resources by so many factors?


Like many people independently “insured”, I but down visiting doctors in expectation that any condition occurring after start of insurance would be considered pre-existing, i.e. subject to rejection or rescission. I was basically only covered for accidents. Ironically, my inability to gain OMT increased my chance of accidents out walking or getting around. Indeed, in 2004, a decorative rock near the Prescott court house sent me to the ER for five stitches at about $1000. Inevitably, disability increases medical costs, even for insured people, if the social context, the physical environment, and safety training are minimal or nil.


One effect of visual disability is the extreme difficulty of getting usable health insurance information. I’m as Internet adept as anybody, with email since 1977, but the Medicare, prescription drug, and health insurance websites and documents are painful to use, requiring hours of work and absorption of information in memory. Now, I’m good at web stuff, but filling outh pages of forms is beyond my ability, hence I resorted to a local broker to do this for me, accepting their offerings and trusting their advice. Note that I do have personal helpers, in-house teenagers, but not up to handling complex medical forms I cannot read to check. I also felt that prescription drug policies were partially hoax as I could not find a way to match 3 standard glaucoma meds with 165 choices all couched in weasel words. A consumer protection action could well be applied to make all policies simple enough that even a visually impaired non-Ph.D. had a chance.

My Personal Feelings

  1. The Medicare disability gap, no help for two years, is outrageous. Here is a mature individual adapting their personal life, trying to maintain productivity and independence, seeking but finding only minimal social services, with this gap at the worst possible moment. Who thought of that torture for the permanently disabled?

  2. Social services: rehab are available only if you’re working, want to work, veteran, in school, or really poor. Near retired are on your own. I called everywhere to find OMT and get in touch with local low vision education resources. I was willing to pay for a consultant to guide me at a faster pace, but no such person existed. There were none when I needed them, nada, just a waiting list. Eye doctors refer to low vision specialists, located in Phoenix, who pushes exorbitantly expensive optical devices. Instead, being a technologist myself, I attended an accessibility exhibition in L.A., found podcasts and product demos, and, at a cost of nearly $15,000, assembled my own assistive technology regime. I also began writing a blog at https://asyourworldchanges.wordpress.com to share my experiences with others in the same boat.


    Just imagine how hard it’s going to be on both the services and citizens as more baby boomers lose vision and need both mobility and computing re-training? There are standard occupational and educational training programs but the jobs are ill-paid, yielding much better services in coastal cities. How many low vision people, other than me, will you see walking around Prescott, although an estimated 9000 in Yavapai County?
    At this point, the most valuable service I’ve received is that $35 cane and a few lessons at crossing streets that, of course, lack audible signals or driver warnings. I truly believe that white cane is my ticket to the only freedom I can have. There is no viable public transportation, So I’m often using taxis if rides are not available. And notice that the Community Center, within walking distance of my home, has no sidewalk access.


    In contrast, before the recession, I was formulating plans to move to Tucson where SOAVI offers regular services comparable to Lighthouse in major cities and welcomed my computing expertise as a volunteer. Retirement-rich Prescott is incredibly service-poor.
    I regret that so few other low vision people in the Prescott area can receive comparable training. I also note that there is no computer training I am aware of nor any exposure to assistive technology comparable to the audio reading, book services, and more available to veterans and students. As a technologist, I found my own resources, and I am proposing such information through courses at OLLI at Yavapai College.

  3. How it feels to be a citizen deprived of health insurance “choices”.
    • Not health but rather,
      corporations insurance. They determine the risk pools, not the forces of demographics and society. Some person pushed around the paper to deny me coverage for my pre-existing condition and, at AARP, of any insurance. Managers and policy makers determined that, no matter what else about my health, I would reduce profits in annual exams. I’ve read that about 400,000 health corporation employees spend their working hours paid by premiums to deny insurance to citizens in order to pass profits to shareholders and corporate bosses. This is as evil a form of capitalism as could be imagined with no innovation, public service, or redeeming values, just pure profiteering.

    • Even more insulting, as a “self-pay” I got to fork over for the full rate rather than any reduction negotiated among doctors and insurers. Luckily, I had only year and a half of routine exams for my “pre-existing condition” but lived in fear of a major treatment that could run into $10,000s.

    • I am appalled at state politicians and tax payers who refuse resources to
      our system of social services so starved of trained rehab people that low vision individuals sacrifice safety and independence that probably lead to higher medical costs, e.g. $1000 when I tripped over a decorative rock down town Prescott.

    • I also resent second class status as a citizen who has for nearly 20 years supplemented family members in and out of personal difficulties, but now becoming taxpayers. I was a willing safety net, but there’s no net for me.

    • A visiting friend recently got excited at the national anthem played at the square, but I could find no feeling of national loyalty, only sorrow for myself and the many other disabled people I know who, with great resilience, overcome disability but always end up with less financially and more aggravation and deprivation from lifetime medical services. You own your pre-existing condition, so it goes, but why should the U.S. support a medical industrial complex that profits from exclusion of persons with disabilities.

    • Finally, I know all too many people who remain mired in companies they dislike, submitting to discriminations practices, enslaved due to health insurance.

Recommendations

Abolish the profiteering, paper pushing, intrusive health insurance companies and provide full support for a public option. No country can claim it is “good and great” when its health care system is rotten and wasteful at the core. Why fight terrorism abroad and still facilitate slavery and profiteering from illness and disability in the home system?


Additionally, extend the notion of health support to include the social services, rehab specialists, training centers, and public support that keeps people with disabilities productive and not needing more costly medical services. Just adding 3 more rehab people to the Prescott area would add, what, maybe $300,000 or about one middle-class house or a $1 more taxes. Now, realize that everybody will be disabled eventually and these specialists are even more essential.


Note that the disability I describe is a “social construct” as much as an individual condition. I have rather resiliently responded to my condition with great personal growth while the insurance and social services have constituted far more challenge and distress. I have only faced the full force of this dysfunctional system for about 10 of the 15 years of my progressive disability while many others have a lifetime. I have come out with a sense of service to others exhibited in my blog writing, advocacy in social media, and participation in lifelong learning distance education opportunities at Yavapai College.


Fix the system by abolishing private health insurance, acknowledging that this impoverished dogma of capitalism is far worse than any possible replacement that serves all the people. Apply the funds, after retraining insurance paper-pushers, to building a disability friendly society that, like the curb cut, will improve lives for everybody.

Addendum: So now we know, sorry,, the nation cannot afford health insurers!

Many U.S. citizens have lost our innocence about capitalism watching the fiasco of Wall Street bailouts and, now, the role of the medical-industrial-government complex in our personal lives and 1/6 of the national economy. So, it’s now established baseline that acceptable universal health care can be provided for 3% overhead, i.e. Medicare. And, facts vary, but let’s assume premiums carry 20% overhead, including profits to shareholders, bonuses to executives, salaries to underwriters (i.e. those who deny insurance or claims), adjusters who hassle doctors and their administrators over claims, processors who actually do work comparable to the Medicare 3% overhead. Oh, yeah, also lobbying, lawyering, and the usual industry hobnobbing at expensive places. All this, when in many locations there are near monopolies or few competitors. And more along the lobbying vein are the subsidiary think tanks that produce reports to influence legislators.

Can the U.S. economy actually sustain 20% versus 3% overhead costs? Wouldn’t we be nuts to continue such a costly system? Well, not if it were geared toward innovating and modernizing health care records and studies of comparative treatment effectiveness. But that’s not happening, at least for the benefit of the citizenry. No innovation, inhumanc3e denial of services, isn’t this just pure profiteering?


Here’s a counter-proposal if U.S. citizens cannot give up on capitalism in its most appropriate context, as argued by NYTimes columnist Paul Krugman. Knowing 3% overhead is the baseline, allow 5% of premiums for profit private companies. That’s all, covering administration, executive salaries, and dividends. Sorry, insurance industry investors, and I’m probably one somewhere in my diversified portfolio. Profits have been inflated, costs have not been controlled, it’s time for reparations after the war on those with pre-existing conditions. But won’t the health industry go nuts and up their charges? Well, let the insurers and health care providers go to negotiating like other claims, rather than allow the insurers to have the final call. Now, let’s slice off another 1% of premiums into a fund to improve healthcare delivery, doctors’s lives in underserved districts, the social service gap I’ve described. Isn’t that a better trade-offhann corporate bonuses or deniers’s salaries?

Bottom Line: If the for-profit insurers’ cannot even come close to a current public option, i.e. Medicare, the country cannot afford to subsidize their dogmatic capttalism. For those who cannot abide government-run systems, give a private option capped at a reasonable level of 5% overhead, stripped of denial privileges and forced to innovate and streamline to survive.

Contact

August 19 2009
Susan L. gerhart, Ph.D.
https://asyourworldchanges.wordpress.com
blog “As Your World Changes”, ‘Adjusting to vision loss with class, using technology’

slger123@gmail.com

Resilience: Bouncing Back from Vision Loss

Definition: Resilience: : an ability to recover from or adjust easily to misfortune or change
Miriam Webster


This post assembles some thoughts on resilience in adjusting to vision loss. Sighted readers of this blog will learn more about how to help Vision Losers with their various challenges. Visually impaired readers may glean both encouragement and practical tips to facilitate a reliant approach to vision loss. Three books are referenced: Resilience by Elizabeth Edwards; A Sense of the World by Jason Roberts; and What Blind People Want Sighted People to Know about
Blindness’ by Harry Martin. This post builds on emotional themes from the past 2 years.

Book: Resilience as Articulated by Elizabeth Edwards


Listening to the May 21 Diane Rehm interview with Elizabeth Edwards on her new book got me thinking about the factors that affect my personal resilience regarding vision loss. Let’s forget the modifier “easily” in the above definition but consider success measured in timeframe’s of months and probably other units relative to individuals, such as employment, relationships, or education. The main point is that some people seem more resilient; now, why is that?


Edwards is out there talking about her adversities because she has a limited life span in which she believes her testimonies will positively affect others. That worked for me. Her loss of parents is, of course, common to all of us, in my case, a mother’s 20 year battle with lupus and crippling arthritis while raising three children and helping her own parents. Edwards lost a 16 year old son in an automobile accident, trusting his ability to drive in slightly challenging situations, the feelings I still face with 20 somethings and remember from my own youth. Her unusually unpleasant and public problems with a philandering politician husband while fighting cancer even under the best possible financial basis are not what anyone wants to contemplate. Contrasted with early death, vision loss seems less of an adversity and more like a life alteration.


So, how did Edwards survive?
Well for one thing she finds it helpful to use her public position to talk and inspire others. Another approach is to make a major life change, like having an additional pair of children after the death of one. For her, now, the source of happiness is her start up furniture business where she has a total different framework of expertise, decisions, and colleagues.


I’ve written about energy management in the context of my Vision Loser tenets. Assuming one isn’t the type to just sit around in an adversity like vision loss, it’s interesting to examine what generates or consumes or wastes personal energy. Edwards so clearly expresses her energy rising from her furniture business in both the Diane Rehm interview and her book. I suggest that we introspect for what makes our energy levels ebb and flow, often evident in our -voices. Co-incidentally, our heroine interviewer Diane Rehm exhibits her own resilience for voice loss.

Book: The World’s Greatest Traveler, circa 1840

Jason Roberts’ book ‘A Sense of the World’ was recommended to me by a book club member. In a nutshell, British youth James Holman follows his mysterious vision loss in his early twenties with a lifetime of adventures becoming dubbed ‘The Blind Traveler’. Travel in that time period of the early 1800s is horses, coaches, boats, and feet with no way to make reservations at a motel chain or stop at fast foods at the next intersection. For sure, the travel stories are interesting, especially in Russia and France. And this is against a backdrop at home of inhospitable social treatment of blind individuals.


So, how did this blind man achieve his adventures of traveling 250,000 miles on his own. Actually, the book doesn’t describe much of what must certainly been some trying times, but here are a few factors. First, Holman had already accomplished one career in the British Navy, starting at age 12 and rising to a captain around age 16. His character was formed and he had just plain toiled very hard during his teens while France, Britain, and the U.S. battled politically and commercially. This gave him a status of officer and gentleman throughout his life, making him ever more welcome as he seemed to have accepted his vision loss and developed cheery manners for gaining help from others. Second, he found a really great gig in a philanthropic support for unfortunate naval officers, including rooms near Windsor and a bit of stipend and community. Third, he always stood out with his cane and blindness attracting attention and help. And fourth, he had a mental knack for geography and so the rigors of travel were endurable in the short run because he never seemed totally lost.
. Finally, he had a cute way of tethering himself to the moving carrier for exercise and escape from passivity.


Holman had established status as a paraprofessional who had studied chemistry and medicines at Edinburgh and his father’s pharmacy. In one travel saga, he carefully packed and memorized locations of a variety of medicines, anticipating that nobody could read the label, him from lack of eyesight and others not speaking the label language. This return to his hard won education and training to remain practically valuable to himself and others must have exhibited and facilitated resilience.


This is definitely an enjoyable book with a few additional lessons when reading and thinking about resiliency. Today with all our technology, we might not be able to get ourselves anywhere near the adventures of Holman. Logistically, we might feel obligated to gear up our GPS, WIFI for weather, and download GB of reading materials. Just packing all our adapter cords is a challenge. Moreover, safety is frequently a barrier as we face … And help along the way is often problematic. I am often asked if I need help when I pace around an airport. Sometimes I am trying to sort out the restrooms but often I just want a little exercise, but people sure think I’m lost. Even worse, occasionally people grab my arm and force me to lose balance if it looks like I’m coming too close to a chair or potted plan. Training strangers to be helpful and not hurtful just to carry on with simple travel necessities is a lot harder and more stressful than it might seem. .


What were the technologies for reading and writing in that time period?
Holman made part of his living from writing travel books, indeed invited into the Royal Society as well as battling another jealous and less talented writer. As described, he used a writing device of wires and carbon paper that could be transcribed later and free him from dictating. Now, continuing handwriting when you cannot see what you write is a skill I really admire, as I can barely sign my name!

Book: What Blind People Want Sighted People to Understand about Blindness

I find this self-published book by Floridian Harry Martin interesting in many ways but mainly as a mission I wish I could accomplish in my own life with my confusing states of eyesight and changing skill sets. Martin lost vision in his 30s and took full advantage of services provided for veterans. He doesn’t talk much about technology, but rather emphasizes relationships.


One illustrative discussion is how to tell somebody what you do, and do not, see, especially if they haven’t asked. Sure, this is a painful topic, probably more so for the sighted than the well-adjusted Vision Loser. It’s often difficult to understand how a person cannot see the food on a plate, suffering perhaps an unfortunate confusion among horseradish, mashed potato’s, and roast beef. Yet that person can walk along a contrasting sidewalk with speed and assurance. This consistent ambiguity is a routine stressor for the visually impaired.

Martin describes many aspects of mobility training, including living with a guide dog.
It’s not clear if Martin has any employment history as disabled but bases much of his social experience on community interactions. This author has used his time, energy, and organizational skills to assemble insight from many other blind people to complement his own experience.


I was especially grateful to feel included as a person with considerable residual eyesight but requiring the stamina and adjustments of print disability and mobility limitations. I also find it useful to know the extent and types of training that are available in regimented rehabilitation settings, way out of my league of experience with meager social services.

My Resilience experiences

It wasn’t until listening to Elizabeth Edwards talk about her life and book with the “national treasure” interviewer Diane Rehm that I could put a name on some of my own thinking. Indeed, a therapist tells me, “psychological resilience” is an important and well documented subject, especially related to childhood traumatic experiences. There, a “cookie person”, some one, just one person, taking an interest in a troubled child is often the most significant factor in how well children survive.

My bounces from interviews and books

Looking back 3 years to my “disability declaration day”, I can identify two major factors that moved me ahead. First was fortuitous listening to podcasts by author Susan Krieger on Dr. Moira gunn’s Tech Nation and on KQED Forum. I felt an instant recognition “yeah, vision loss in late career years, but look how she’s turned it into a positive personal and professional experience”. Although Krieger’s vision loss was unexpected and mine was anticipated for more than a dozen years, I got a sense of where I was heading. Krieger’s generous demonstration of her reading and writing equipment also provided me information I had not found available in my own community, and with the authority of her own written words.

The second factor for me was Bookshare.org. As soon as I could legally check the box for print disability, I took the simple authorization form to my optometrist, who faxed it in and within a matter of days I was registered at Bookshare and downloading. As soon as I realized I had loads of books I’d never have to pick up or return to a library outlet, no longer an easy trip for a non-driver, I really felt comforted. Then came a tangle of experiences with technology for reading, first a PC software book reader where I realized it was tough to read in bed with a Toshiba laptop. Then I investigated CD DAISY readers and ran across the APH Bookport on which I have since read hundreds of books. Bookshare’s newspaper outlet via NFB News Line enticed me to buy the Levelstar Icon Mobile Manager which provides hours of email, RSS, podcast, news, bookshare, and, recently, Twitter pleasure. Ironically, I’ve never managed to get paperwork into the NLS government provided service and remain uninspired by DRM and special equipment hassles.

But, oh, those social services


So, my passage into vision loss was relatively easy, illustrating resiliency from my technology fluency which lead to outreach beyond my current network. It’s true that to this day I have received very little help from social services which are directed to people in worse shape than I am, either financially or emotionally, often from aging. The one service that made an enormous difference was long cane training that followed my Identity Cane adoption and reflection on changed realization as a disabled person. This training and $35 device is absolutely essential for safety and mobility and only a supremely ungenerous society could deny its citizens access to safety. However, that’s how smaller, richer communities operate, as I compared with Southern Arizona Visually Impaired services.


For me, the greatest lesson in resilience in all of the above is that the individual must find a way to move ahead, action to couner the sense of loss, and immersion into the process of change. One goal of this blog is to display how well technology can provide that momentum and a range of partial solutions. This should motivate all of us to reach out to baby boomers who are technologically adept but not yet exposed to assistive technology. Note that the traditional low vision services and medical professions do a poor job, continuing to push optical solutions when audio is more appropriate.

I often read on MDSupport.orgabout the extensive and ongoing treatments for wet macular degeneration that delay and mitigate the effects of MD. I wish more people were aware of, and starting to practice use of, assistive technologies before what must be exhausting bouts of treatment. I’m convinced that medical insurance battles and the ups and downs of continued series of injections would have sapped my resiliency.

Now, there are also the daily bouts that require bouncing back. The hardest slaps for me are where I feel “professional betrayal”, like computing websites that really suck at accessibility. I also feel a twinge of demoralization when I am driven through a major intersection that I fear to cross walking because it lacks warning signals and is frequented by drivers saving a few seconds on there way to nowhere. Lack of public transportation and a richly designed community center reachable only by driving sadden me at poor public planning. But that’s another purpose of this blog, to do whatever I can to explain, illustrate with my own experience, and persistently nudge and complain. I never realized how much effort and precious energy went into activism, especially if it’s not a natural part of one’s personality.


I realize I’ve complained about lack of social service that are unevenly distributed across the U.S. Were I residing near a larger city I’d be attending more daily living classes and would have received far earlier mobility training. For me, this isn’t asking for government handouts but rather bemoaning the lack of trained personnel available to hundreds of thousands of people off the rehab grid, still active but needing different training. I simply cannot imagine what it’s like to be resilient without technology. Even ten years ago, I would have been unable to escape community limitations via technology.

Yet, I keep returning to my deepest appreciation for a $35 white stick and a few lessons from a part-time mobility trainer. Amazingly to me, the cane provides an altered sense of body location and control that in fact is a different sense of sight. Moreover, unfolding the cane causes my mind to click into independent but disabled mode, thinking every moment about what I cannot see. Also, reluctantly, I feel that I am now a symbol of both need and resilience.

Book Links

All books are available to members on Bookshare.org.
Note: I link to Amazon as an easy way to buy these books. But please do not buy the Kindle reader until
Amazon and universities stop discriminating against blind students. The issue here is that the Kindle has not been fully equipped with text to speech in its menus and operations so that all students have equal access to text books. Even then students who cannot physically hold and manipulate buttons will be left out.

  1. Elizabeth Edwards ‘Resilience: Reflections on Dealing with Life’s Adversities ‘
  2. Jason Roberts ‘A sense of the World: How a Blind Man Became the World’s greatest Traveler’ and
    NPR ‘Tales of a Blind Traveler’ review

  3. Harry Martin ‘What Blind People Want Sighted People to Know About Blindness

Related Posts from ‘As Your World Changes’


  1. 5 Tenets for Adjusting to Vision loss


  2. Memory, Identity, and Comedy: Conversations with author Susan Krieger


  3. What’s a print-disabled reader to do? Bookshare!


  4. Grabbing my Identity Cane to Join the Culture of Disability


  5. The Pleasures of Audio Reading


  6. Aren’t we Vision Losers lucky?


  7. Resources, support, and reality check for macular degenerates


  8. Consolidating links in Prescott Arizona about vision loss

Hear Me Stumble Around White House, Recovery, and Data GOV web sites

Recorded tours using a screen reader of whitehouse, recovery, and data.gov websites with accessibility commentary

This post takes a tour by screen reader of the new U.S. government web sites
whitehouse.gov,
recovery.gov, and
data.gov.
Using recorded sessions, I analyze my techniques and problems. Sighted readers will experience some of the confusions and frustrations of a visually impaired person trying to learn the interaction and structure patterns of these website’s. Visually impaired users may glean some ways to avoid pitfalls and determine the value of these government information resources for their purposes. I complain about absence of headings, careless links, and tricky interactions beyond my capabilities although I appreciate the effort to provide high quality government information.

Why is “Hear Me Stumble” useful?

I’ve tried this practice several times in the past year with a mixture of consternation and learning. Basically I record myself using a website to the best of my abilities, talking to myself as I go. The results are useful in several ways:

  1. A historical snapshot of the website under study, the tools I’m using, and my skills is now recorded for posterity.
  2. I use the recordings to diagnose my own deficiencies and document changes in my own web practice.
  3. With increasing confidence in my knowledge of the field of accessibility, I try to explain deficiencies in terms that website designers can understand to improve their designs and implementations Ditto, tool developers such as screen readers and browsers.
  4. The recordings also describe ways of testing that could and should be used before website release to improve the experience for visually impaired users and to meet statutory requirements.

    .

Yes, if you listen to these recordings, you’ll hear a good bit of frustration with my own mistakes as well as some depressing practice, indeed perhaps malpractice, on the part of website designers. In the case of the .gov websites, we’re watching the expanded use of the Internet for citizen interaction so appropriate corrections of certain problems could have a highly amplified effect across the population of U.S. citizens. Fortuitously, if we apply the ‘curb cuts’ principle, fixing certain problems will likely make the websites better for everybody, disabled or not, and we’re all disabled in the long run. Furthermore, the current websites are exhibiting trends using social media beyond the knowledge of many of my generation, the baby boomers and beyond. In effect, many of the populace who need data available from U.S. government websites are those least likely to be able to benefit.


A big caveat here is that these websites are “young” and experimental, sort of like new drivers proud of their licenses and wheels but not fully understanding the rules of the road. Anxious to get their acts in gear, these drivers are sadly vulnerable to mistakes that might make unfortunate hood ornaments out of senior citizens, ignoring limits of other vehicles and pedestrians using the same roads in different ways. Continuous partial attention dictates websites that change every few seconds, seeking to hook users into feeds and social web practices. This is the most important time in the evolution of these websites to instill good sense, modesty, empathy, etc. as well as correcting patterns known to be detrimental, if not outright illegal. Ok, end of lectures I’ve given many times to teenagers, especially as I become more wary as a non-driver in a cell phone and vehicular world.

An audio tour of WhiteHouse.gov

First, go to http://apodder.org/stumbles to retrieve the two recordings in MP3 format, a total of around 60 minutes.

On May 29, 2009, President Obama and government officials released a cyber security policy statement that I sought to find on the website. The main events described in the recordings were:

  1. I took a “headings tour” of the website, trying to build a mental outline of sections and subsections wherever I heard like “Briefing Room heading 2”. This heading outline seems improved over my January explorations, but perhaps I’m only more familiar. Here is how whitehouse.gov looks to the WebAim WAVE analyzer. Notes: this link will show the current version of the web page not what I say on May 29. Also this is the established accessibility tool, not the newly announced Google W A V E.
  2. I was thrown off by the slide show at the top of the page. Once I hit the cybersecurity story, the next time I traverse this section the story was about the Supreme Court nominee. Earlier, I had stumbled over the 1-2-3-4 series of boxes but not connected them with the slide show. This time, a fairly good eyesight day, I could see the images were changing.
  3. So, listening to the recording, I ask myself, why I didn’t use the search box I found at level 2. Well, some introspection revealed I have been tricked too many times by website searches that bury what I really want in favor of getting me to products or just plain showing irrelevant material. I did try the search for “cybersecurity” the next day and indeed find the relevant references, but cannot determine whether the search would have yielded good results immediately after the announcement. I also found some silly references in the additional results about some conversations with the press secretary. Next time I will try the search, correcting my behavior.
  4. Several times I ran across uninformative links like “Read this post” and “Learn more”. Since I often traverse a page by link, reading one of these links is annoying. I must read backwards through the text to find the subject of the link, muttering to myself “learn more about —- what?”. This is symptomatic of a website design that hasn’t been tested with a screen reader by a member of the web site team. Ok, maybe these web designers like to hear “learn more” repeated six times in a row, but, come on, why not rewrite the text to attach the link to something meaningful and distinctive.

In summary, visually impaired users must come to terms with a slideshow that regularly changes the content of the page without any evident alert (that I could detect). The heading structure helps traverse the page but isn’t entirely intuitive. Link texts are annoyingly un informative and should be changed if the white house web designers want better usability. This web user will give the search box a try earlier next time, recognizing the inevitable need to sort through results but hoping for the most important and relevant content to be highlighted.

An audio tour of recovery.gov and data.gov


Sorry, I just have to rant here. Neither page has significant headings. So, how am I supposed to know what’s on the page without reading line by line? Find my way to the action parts of the page? Ever regain respect for an agency that doesn’t know the mantra — It’s the headings, stupid!!!”. Is this HTML malpractice?

Whoops, I’m mixing metaphors. Is this reckless driving? driving without a license? Certainly, there’s no certification of 508 or other stamp of approval, just wishful reassurance that “we’re trying on accessibility, really” and “we’re a new website, don’t expect too much”. But, hey, this citizen says, why not pay attention to the dozens of websites that and even you tube videos that advocate headings. What about running your pages through validator’s and getting clean reports from nationally recognized accessibility gurus, like WebAim WAVE report on recovery.gov and WebAim WAVE report on data.gov accessibility.

Comments on recovery.gov


I did not have a specific task here, so just wandered around.

  1. The text size adjustment option bemuses me. My browser does that for me. Reading the increase or decrease text size labels are tedious if the page reads from the top. More problematic, is that the text size graphics and buttons are off the displayed section of the page in my browser in some circumstances. In other words, someone who needs them might well not see them off to the far right.
  2. Those pie charts and graphs in the slide show look interesting but they go too fast for me to zoom or magnify. Sigh. This website, indeed the whole U.S. government if its going to work this way, needs a chart explainer or some gentler way of providing data. The timeline is so cool, too bad I cannot use it. I can see it scroll by but how do I read it?
  3. A popup tries to notify exit from recovery.gov. In my browser setup, I have no speech notice, just a box hanging on the screen with a Close button if I can find it. In the recording this threw me off. Why is such a notice needed, anyway?
  4. PDF documents may be standard with a free reader, but they are not pleasant for visually impaired users. I personally almost always crumble a PDF into its TXT form if it’s worth reading for transport to a mobile reader. Actually, I did not encounter any PDF format files to download and try but I’m sure they are there somewhere.
  5. Note: I just discovered more “Learn more” links on the News page. See above.

Comments on data.gov


This page is mainly a large search form. Now, I’m a veteran web and data searcher, but this one got me.

  1. The text is flat without headings. A heading for each part of the complex form would make the difference between usability and frustration. Turn those section titles into headings, please, please.
  2. Components of the form appear not to be labeled properly, if at all. Nothing new here, just good practice for a decade or so, and really important for a person with a screen reader to know what a form field is doing there.
  3. I got hung up in an unfamiliar, and perhaps nonstandard, kind of form. A list of agencies with check boxes is encompassed in a scroll window. This wasn’t apparent to my screen reader so I heard a lot of naked “check box” phrases unless I used line up and down. Since I didn’t know what I was in, I could not find the search button. Looking again the next day, I found the button, decoded that I needed to get out of edit into browse mode to finish the search. I declare this just plain tricky. The technical problem is many agencies that could be represented in a list except that multiple selection from a list is also hard., although standard.
  4. Ok, so if I did get a search performed, how usable are the search results? I did not find an easy way to jump to the search results, nor to navigate through them.

Uh, oh, this is an unhappy camper! How do other technologists feel?


Yep, I really don’t feel very comfortable or welcome at these web sites, despite my tax dollars at work. Granted the websites are juvenile in stages of development and that much work has gone into creating the back ends to deliver the data to the web pages. It’s really exciting that citizens may become data analysts, exploring trends and comparing communities, in the spirit of Jon Udell’s blog on ‘strategies for Internet Citizens’. It is also admirable that so many semi-commercial and open source software products are being tried, albeit without a strong accessibility requirement.


But still, so many sensible, well known rules seem to have been broken that it’s hard for me to believe that accessibility is high enough priority I can feel better about future improvements. Consistently using headings is so simple, it’s sad to see the trade-off of a standard accessibility practice with the greater glitz of scripted slide shows which further mess up accessibility.


I’m just plain disappointed in the Obama administration’s approach to web design.
And I’m not alone, e.g.
Webaxe podcast analyzing recovery.gov and
Jim Thatcher’s analysis of whitehouse.gov,
developers of accessible interactive components,
critique of recovery.gov platform software


. There are people around the country making a living from building accessible websites. There are training programs, such as John Slatan Access U and WebAim Training. Why isn’t this expertise being used in the premiere U.S. websites?


Does feedback matter and how is it solicited and used? Will these websites improve?
For a broader perspective on transparency, currency, and other qualities, check out
Grading the White House from Washington Post, which needs an accessibility panelist.

This post updates and illustrates ‘As Your World changes’ post on whitehouse.gov from January. Rationale for my headings rant is post on “Let’s all use our headings!”. And here is the uplifting message of the curb cuts principle.


For repeating results, I was using NVDA screen reader from NVAccess, version 0.6, Firefox version 3.0.x, Windows XP, Neospeech Paul voice, and PlexTalk Plus as audio recorder. See WebAim tutorial on NVDA accessibility testing describes some of the NVDA operations.